Accessibility Statement

Our Commitment

IOU National Bank is committed to ensuring that our website, mobile applications, and digital banking services are accessible to all customers, including those with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.

Accessibility Features

• Keyboard navigation support throughout all digital services
• Screen reader compatibility (tested with NVDA, JAWS, and VoiceOver)
• Alternative text for all meaningful images
• Sufficient color contrast ratios meeting WCAG AA standards
• Resizable text up to 200% without loss of functionality
• Closed captioning on all video content
• Form labels and error messages for screen readers

Branch Accessibility

All IOU National branches comply with the Americans with Disabilities Act (ADA). Our branches feature wheelchair-accessible entrances, teller counters at accessible heights, TTY/TDD telephone access, and large-print and Braille materials available upon request.

ATM Accessibility

All IOU National ATMs are equipped with audio-guided interfaces, tactile keypads, wheelchair-accessible positioning, and screen reader support via headphone jack.

Feedback

If you encounter an accessibility barrier or have suggestions for improvement, please contact us at [email protected] or call +1 (212) 555-0100. We take every report seriously and aim to resolve issues within 5 business days.